Shipping policy
Last updated: September 2026
This Shipping Policy applies to Marfissa, operated by Marfissa Solutions LLC.
We are committed to providing a reliable and secure delivery experience for all orders. Please review the details below regarding processing, shipping, and delivery.
1. ORDER PROCESSING
All orders are processed in the order received.
Processing times may vary depending on product type (in-stock vs. pre-order), order volume, internal verification procedures, fraud prevention review, payment verification, address verification, and manufacturer release schedules.
Orders are considered confirmed once payment has been successfully processed and the order has passed any applicable internal review.
Payment authorization, payment capture, or receipt of an order confirmation email does not guarantee shipment or fulfillment.
We reserve the right to cancel, refuse, or limit any order at our sole discretion prior to shipment.
We may delay fulfillment, request additional verification, require an alternative payment method, or cancel and refund an order if it is flagged for fraud risk, payment risk, address risk, inventory risk, shipping risk, supplier issue, or any other concern identified during review.
2. PRE-ORDER SHIPPING
Pre-orders ship once inventory is received from the manufacturer.
Estimated release dates are provided for reference only and are subject to change without prior notice.
Manufacturer delays, allocation adjustments, production changes, or supply chain disruptions do not constitute grounds for cancellation or refund, except as required by applicable law.
Customers will receive shipping confirmation once the order has been fulfilled and dispatched to the carrier.
Pre-order shipping timelines begin only after inventory has been received, processed, allocated to the order, and prepared for shipment.
3. SHIPPING METHODS & DELIVERY TIMES
We ship through reputable national carriers within the United States and, when expressly offered on the product page or at checkout, through independent international couriers providing delivery to Venezuela.
For eligible products, Marfissa may offer free door-to-door shipping to Venezuela. When offered, the shipping cost is included in the advertised product price unless otherwise disclosed.
Estimated delivery times are provided for reference only and are not guaranteed.
Delivery timelines may be affected by factors outside of our reasonable control, including:
Carrier or courier delays
Weather disruptions
Service interruptions
Routing errors
Address-related delivery failures
Security checks
Holiday volume
Carrier capacity limitations
Customs inspections or clearance procedures
Governmental actions or restrictions
International transportation or third-party handling delays
Delivery timeframes begin once the order has been shipped, not when it is placed.
Once a package is handed to a carrier or courier, tracking updates, scans, routing, transportation, customs processing, delivery attempts, and delivery timing are controlled by independent third-party providers.
A delay, customs hold, temporary absence of tracking updates, missed estimated delivery date, or extended transit period does not by itself mean that a shipment is lost and does not automatically entitle the customer to a cancellation, replacement, refund, or chargeback.
4. TITLE & RISK OF LOSS (Florida UCC § 672.509)
Title to goods transfers to the buyer upon shipment.
Risk of loss transfers to the buyer upon confirmed delivery by the carrier or courier.
Until confirmed delivery occurs, any responsibility retained by Marfissa is subject to this Shipping Policy, applicable carrier or courier terms, insurance coverage, claim procedures, exclusions, limitations of liability, and applicable law.
Once tracking or other delivery records reflect “Delivered,” or otherwise confirm receipt by the recipient or an authorized person at the delivery address, the shipment is considered fulfilled and responsibility transfers to the recipient.
Couriers, carriers, customs agents, freight forwarders, and other logistics providers are independent third parties. They are not employees, representatives, partners, joint venturers, affiliates, or agents of Marfissa. Marfissa does not directly control their operations and is not responsible for their independent acts, omissions, delays, interruptions, handling decisions, customs procedures, or failures beyond Marfissa’s reasonable control.
For door-to-door delivery arranged and paid for by Marfissa, Marfissa will make reasonable efforts to monitor the shipment and assist with an eligible carrier or insurance claim until confirmed delivery or formal resolution of the claim.
For orders shipped to a freight forwarder, courier, mail forwarding service, export warehouse, hotel, commercial receiving location, third-party recipient, or other address selected independently by the buyer and not provided as part of a Marfissa-managed door-to-door delivery service, delivery confirmation at that address constitutes completion of delivery.
After confirmed delivery to a buyer-selected intermediary or third-party address, Marfissa is not responsible for subsequent forwarding, export, customs clearance, import duties, taxes, international delivery, loss, theft, delay, damage, refusal, seizure, abandonment, or non-delivery.
5. ADDRESS ACCURACY
Customers are solely responsible for providing accurate, complete, current, and deliverable shipping information at checkout.
We are not responsible for:
Incorrect addresses
Incomplete addresses
Missing apartment, suite, unit, box, locker, warehouse, courier, customer reference, telephone, or recipient identification information
Undeliverable shipments
Packages returned due to customer error
Delivery delays caused by incorrect or incomplete shipping information
Reshipping fees may apply for returned shipments.
We may correct minor address formatting issues based on carrier, postal, Shopify, courier, or address validation suggestions. However, we are not responsible for delivery issues caused by inaccurate, incomplete, outdated, or misleading information provided by the customer.
If an order is shipped to a freight forwarder, courier, export warehouse, mail forwarding service, business address, third-party receiving location, or any address using a customer code, box number, locker number, suite number, warehouse reference, or similar identifier, the customer is responsible for ensuring that all required address details are complete and accurate.
The customer must ensure that the named recipient is available, legally permitted, properly identified, and able to receive the package. Additional charges, storage fees, return costs, or reshipping costs caused by customer error may be charged to the customer.
6. SIGNATURE CONFIRMATION & INSURANCE
For higher-value orders, we may require:
Signature confirmation
Carrier or courier insurance
Adult signature delivery
Additional delivery verification
Restricted delivery where available
Recipient identification
Delivery confirmation photographs or documentation
These measures are implemented to protect both the customer and the company.
Failure to accept a required signature delivery does not void Final Sale status.
If a delivery attempt fails because the recipient is unavailable, refuses delivery, fails to pick up the package, provides insufficient identification, or does not comply with carrier or courier delivery requirements, the order remains subject to our Refund Policy and any applicable Final Sale terms.
Insurance, when purchased, included, or applied, is provided by an independent carrier, courier, insurer, or logistics provider and is subject to that provider’s coverage limits, exclusions, documentation requirements, claim procedures, investigation process, deadlines, valuation rules, and final approval.
Insurance coverage does not create an obligation for Marfissa to issue an immediate refund or replacement before the shipment has been formally investigated and declared lost or covered damage has been confirmed.
Marfissa does not guarantee that a carrier, courier, or insurer will approve any claim. Any assistance provided by Marfissa with a claim does not constitute an admission of liability.
7. LOST, DELAYED OR STOLEN PACKAGES
If tracking does not show “Delivered” and the package appears unusually delayed or cannot be located, the customer must notify Marfissa promptly at contact@marfissa.com.
Marfissa may open and monitor an investigation and, when applicable, an insurance claim with the carrier, courier, insurer, or logistics provider.
The customer must cooperate fully and promptly provide any information, declaration, identification, police report, proof of non-receipt, communication, photograph, or other documentation requested by Marfissa, the carrier, courier, insurer, payment processor, or applicable authority.
No replacement or refund will be issued while the package remains in transit, while tracking remains active, or while a carrier, courier, customs, security, or insurance investigation remains open.
A delay, customs hold, missed estimated delivery date, routing issue, absence of tracking updates, or extended transit period does not by itself constitute a lost shipment.
A shipment will be considered lost only after the carrier, courier, or insurer formally confirms the loss or after Marfissa determines, based on the completed investigation and available documentation, that delivery cannot reasonably be completed.
Any replacement or refund is subject to completion of the applicable investigation and claim process, satisfaction of all documentation requirements, the outcome of the carrier or insurance claim, product availability, this Shipping Policy, and applicable law.
Once an eligible loss has been formally confirmed and the applicable claim process has concluded, Marfissa may, at its option and subject to product availability and applicable law:
Replace the affected product with the same product or a reasonably equivalent product; or
Refund the amount actually paid for the affected product.
The foregoing replacement or refund shall be the customer’s sole and exclusive remedy for an eligible lost shipment, to the maximum extent permitted by law.
Marfissa’s maximum liability for a lost shipment shall not exceed the amount actually paid to Marfissa for the affected product. Marfissa is not responsible for consequential, incidental, indirect, special, punitive, or speculative damages, loss of use, loss of opportunity, loss of profit, loss of resale value, market appreciation, replacement purchases from third parties, financing costs, exchange-rate variations, or price differences.
Loss coverage does not apply when non-delivery results from:
An incorrect, incomplete, outdated, or undeliverable address
Recipient absence, refusal, or failure to accept or collect the shipment
False, misleading, or incomplete information
Failure to cooperate with an investigation
Failure to satisfy identification or documentation requirements
Customer-requested rerouting or unauthorized address changes
Legal, governmental, sanctions, import, customs, or regulatory restrictions attributable to the buyer or recipient
Seizure, confiscation, abandonment, or destruction resulting from prohibited, inaccurate, incomplete, or misleading customer information
Any other act, omission, or circumstance within the customer’s or recipient’s responsibility
If tracking shows “Delivered” but the package cannot be located, the customer must notify Marfissa and the carrier or courier immediately and must complete any theft, non-receipt, delivery, insurance, or local-authority report requested.
Once delivery is confirmed by the carrier or courier, responsibility transfers to the customer, subject to any investigation expressly accepted by Marfissa or required by applicable law.
We are not responsible for packages lost, stolen, misplaced, damaged, delayed, refused, abandoned, or mishandled after confirmed delivery to the address provided by the customer.
8. DAMAGED IN TRANSIT
If an item arrives visibly damaged in transit, the customer must:
Contact us within 48 hours of confirmed delivery.
Submit the claim via email to contact@marfissa.com.
Include the order number.
Retain the product, shipping carton, labels, protective materials, and all packaging until the investigation is completed.
Provide clear, complete, and unedited photographs or video of:
The unopened outer shipping carton before opening
All visible sides of the shipping carton
The shipping label
Internal protective packaging
The sealed product and manufacturer packaging
The damaged item
Claims must include photographic evidence of the external shipping carton before opening whenever reasonably possible.
Incomplete, altered, late, or inconsistent documentation may result in denial of the claim.
Damage claims involving a Marfissa-arranged door-to-door shipment are subject to the applicable carrier, courier, and insurance investigation, coverage rules, exclusions, limitations, and approval.
No replacement or refund will be issued while a damage investigation or insurance claim remains open.
We are not responsible for:
Damage occurring after confirmed delivery
Improper handling, storage, installation, activation, use, or opening by the customer or recipient
Damage inconsistent with carrier impact
Damage caused after delivery to a buyer-selected freight forwarder, courier, export warehouse, mail forwarding service, third-party recipient, or other receiving address
Cosmetic variation or packaging conditions that do not affect product functionality
Claims submitted more than 48 hours after confirmed delivery
Failure to preserve or provide all required evidence and packaging
Resolution will be determined based on the documentation provided, the carrier or insurance investigation, coverage availability, product availability, this Shipping Policy, and applicable law.
Claims regarding the internal contents of factory-sealed products are not accepted unless required by applicable law.
For factory-sealed products, including electronics, smartphones, trading cards, stickers, albums, collectibles, and other sealed items, claims related to manufacturer packaging, internal contents, inserts, missing factory components, cosmetic packaging variations, defects, or manufacturer configuration must be directed to the manufacturer where applicable.
To the maximum extent permitted by law, Marfissa’s maximum liability for eligible transit damage shall not exceed the amount actually paid for the affected product, and the customer’s sole remedy shall be repair where applicable, replacement, or refund as determined by Marfissa and subject to the applicable claim process.
9. ORDER VERIFICATION & FRAUD PREVENTION
To protect both our customers and our company, all orders are subject to internal quality control and documentation prior to shipment.
Orders may be:
Weighed and documented before dispatch.
Photographed during packaging.
Recorded during fulfillment.
Sealed with tamper-evident materials.
Reviewed for fraud, payment, billing, shipping, address, IP, device, or order risk indicators.
Claims alleging:
Missing items
Empty packages
Incomplete shipments
Unauthorized transactions
Non-receipt after confirmed delivery
must include:
Photographs of the shipping carton.
Photographs of all internal packaging materials.
Photographs of the shipping label.
Carrier or courier confirmation documentation.
Any documentation requested by the carrier, courier, insurer, payment processor, or Marfissa.
We reserve the right to:
Compare documented shipment weight against carrier or courier delivery weight.
Provide fulfillment documentation as evidence in disputes.
Deny claims inconsistent with recorded fulfillment or delivery data.
Request identity, payment, address, recipient, or authorization verification before shipment.
Cancel and refund orders that fail verification or present excessive fraud or chargeback risk.
We reserve the right to investigate and report fraudulent claims where applicable.
We reserve the right to pursue recovery of losses, fees, and damages resulting from fraudulent claims, fraudulent chargebacks, false statements, or falsified documentation.
10. SHIPPING RESTRICTIONS
We reserve the right to:
Limit quantities per order.
Refuse shipments to high-risk addresses.
Cancel suspicious or fraudulent transactions.
Require additional verification for high-value orders.
Refuse or cancel shipments to freight forwarders, couriers, mail forwarding services, export warehouses, hotels, commercial receiving locations, third-party recipients, or addresses associated with excessive fraud, loss, dispute, or chargeback risk.
Require payment by a more secure method for high-value orders, electronics, smartphones, sealed devices, orders with billing/shipping mismatches, orders involving third-party recipients, or orders shipped to forwarding or export addresses.
Restrict shipment of certain products based on product type, carrier or courier restrictions, manufacturer restrictions, destination, address type, fraud risk, legal requirements, sanctions requirements, export controls, import controls, customs requirements, or operational limitations.
We do not guarantee that all products can be shipped to all addresses, regions, countries, freight forwarders, couriers, or third-party receiving locations.
Marfissa may cancel and refund an order before shipment if it determines that the destination, customer, recipient, transaction, product, or selected delivery arrangement presents an unacceptable legal, operational, fraud, sanctions, payment, customs, or delivery risk.
11. HIGH-VALUE ELECTRONICS, SMARTPHONES & SPECIAL-ORDER ITEMS
Electronics, smartphones, sealed devices, unlocked devices, special-order items, limited-availability products, imported goods, and other high-value items may be subject to additional shipping, verification, documentation, insurance, signature, and fraud prevention requirements.
Before shipment, we may require confirmation of billing information, shipping address, recipient identity, relationship between buyer and recipient, payment authorization, government-issued identification, signed authorization, or use of a more secure payment method.
We may refuse to ship high-value electronics or smartphones to addresses that present elevated fraud, payment, delivery, forwarding, sanctions, customs, or chargeback risk.
For unlocked phones and electronics, the customer is responsible for confirming carrier compatibility, network compatibility, regional compatibility, activation requirements, eSIM or SIM compatibility, warranty coverage, and destination-country requirements before placing the order.
Marfissa is not responsible for activation issues, carrier incompatibility, regional restrictions, eSIM or SIM incompatibility, manufacturer warranty limitations, resale losses, market-value changes, or import or export issues after delivery.
Manufacturer warranties, when available, are provided solely by the manufacturer and are subject to the manufacturer’s terms, regional limitations, eligibility requirements, and service availability. Marfissa does not provide or extend the manufacturer’s warranty unless expressly stated in writing.
12. MARFISSA-SELECTED THIRD-PARTY LOGISTICS PROVIDERS
For door-to-door deliveries to Venezuela, Marfissa selects and contracts an independent courier or logistics provider of its choice.
The customer does not select, hire, control, or maintain a direct contractual relationship with the courier used by Marfissa.
Marfissa may select, replace, or use one or more carriers, couriers, customs agents, insurers, warehouses, or logistics providers without prior notice when reasonably necessary to fulfill the order.
All carriers, couriers, customs agents, insurers, warehouses, delivery companies, and logistics providers are independent third parties. They are not employees, representatives, partners, joint venturers, affiliates, or agents of Marfissa.
Marfissa’s selection, payment, coordination, communication, or monitoring of a logistics provider does not create an employment, agency, partnership, joint venture, fiduciary, or affiliate relationship between Marfissa and that provider.
No logistics provider has authority to make representations, warranties, promises, refunds, credits, modifications, or commitments on behalf of Marfissa.
Marfissa does not directly control the courier’s transportation operations, routes, schedules, customs procedures, security procedures, delivery methods, personnel, or internal claim decisions.
Marfissa is not responsible for the independent acts, omissions, delays, interruptions, errors, misconduct, customs procedures, or operational failures of third-party logistics providers except to the extent responsibility cannot lawfully be excluded.
Marfissa will remain the customer’s primary point of contact for a Marfissa-arranged shipment and will make commercially reasonable efforts to monitor the shipment, communicate material updates received from the courier, and submit eligible loss or damage claims.
The customer must report shipping concerns directly to Marfissa and must provide all information and documentation reasonably requested to support an investigation or claim.
The customer may not independently settle, release, withdraw, modify, compromise, or interfere with a carrier, courier, or insurance claim submitted by Marfissa.
No replacement, credit, or refund will be issued while the shipment remains in transit or while a carrier, courier, customs, security, or insurance investigation remains open.
If a shipment is formally declared lost or covered damage is confirmed, any replacement or refund will remain subject to the applicable claim process, available insurance coverage, product availability, this Shipping Policy, and applicable law.
13. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Marfissa shall not be liable for delays, interruptions, customs actions, governmental actions, carrier or courier acts or omissions, force majeure events, or circumstances beyond its reasonable control.
Marfissa shall not be liable for indirect, incidental, consequential, special, exemplary, punitive, or speculative damages, loss of profits, loss of business opportunity, loss of use, loss of data, emotional distress, travel costs, financing costs, replacement purchases from third parties, appreciation or depreciation in market value, resale losses, exchange-rate changes, or similar losses arising from shipping, delay, damage, loss, or delivery.
To the maximum extent permitted by applicable law, Marfissa’s total liability arising from any shipment shall not exceed the amount actually paid to Marfissa for the specific affected product.
Nothing in this Shipping Policy excludes or limits any liability that cannot lawfully be excluded or limited.
14. CONTACT INFORMATION
For shipping-related inquiries, please contact us at contact@marfissa.com.