Refund policy

Last updated: July 2026

This Refund and Return Policy must be read together with our Terms of Service, Shipping Policy, Privacy Policy, and any other policy published or referenced on this website.

By accessing this policy, using this website, or placing an order, you acknowledge and agree that:

It is your responsibility to review all applicable policies before completing your purchase.
You had the opportunity to review our Terms of Service and Shipping Policy before placing your order.
Your purchase is subject to all policies published on this website at the time of checkout.
Failure to read any applicable policy does not release you from its terms.

For the complete terms governing orders, pre-orders, product availability, payments, chargebacks, liability, and dispute resolution, please review our Terms of Service.

For terms related to shipping timeframes, delivery responsibility, carrier issues, risk of loss, and delivery confirmation, please review our Shipping Policy.

By completing a purchase, you confirm that you have read, understood, and agreed to this Refund and Return Policy, our Terms of Service, and our Shipping Policy.

1. FINAL SALE — COLLECTIBLE PRODUCTS, ELECTRONICS & HIGH-VALUE ITEMS

All products sold on this website are classified as collectible goods, sealed goods, electronics, high-value products, special-order items, limited-availability goods, or other Final Sale products unless expressly stated otherwise in writing.

All sales are final, except where required by applicable law.

Due to the nature of collectible merchandise, sealed merchandise, electronics, smartphones, unlocked devices, special-order items, limited-availability products, and applicable Florida commercial standards, we do not accept returns, exchanges, refunds, or cancellations once an order has been placed and confirmed.

By completing your purchase, you expressly acknowledge and agree that:

Collectible items are not eligible for return.

Electronics, smartphones, sealed devices, unlocked devices, special-order items, limited-availability items, imported goods, and high-value products may not be eligible for return.

Refunds are not available for buyer’s remorse, pricing changes, promotional adjustments, or market value fluctuations.

Refunds are not available due to resale value changes, product market changes, import costs, customs duties, taxes, buyer preference, change of mind, duplicate orders, or failure to confirm product compatibility before purchase.

Opened, altered, tampered, activated, used, damaged, modified, swapped, or resealed products are strictly ineligible for return.

Sealed products may not be returned once delivered.

Factory-sealed products may not be returned if the seal, packaging, shrink wrap, box, device packaging, or manufacturer packaging has been opened, altered, damaged, removed, or tampered with.

All orders constitute binding purchase agreements upon confirmation.

Payment authorization, payment capture, or receipt of an order confirmation email does not prevent us from cancelling and refunding an order before shipment if the order is flagged for fraud risk, payment risk, address risk, verification issues, inventory issues, supplier issues, or other operational concerns.

2. PRODUCT CONDITION & PACKAGING DISCLOSURE

Sticker boxes are shipped factory sealed in original manufacturer packaging.

Albums are brand new and sourced from authorized distribution.

Albums are packaged by the manufacturer in case quantities and may be separated from master cartons to fulfill individual customer orders.

Such separation does not constitute repackaging, tampering, or product modification.

Electronics, smartphones, unlocked devices, sealed devices, imported items, special-order items, and other high-value products may be sourced from authorized distributors, retailers, wholesalers, suppliers, or other legitimate commercial channels.

Product packaging, regional version, manufacturer configuration, included accessories, cosmetic packaging details, warranty terms, labeling, and availability may vary by batch, supplier, region, manufacturer, or product version.

Customers are responsible for inspecting the external condition of all packages immediately upon delivery.

For electronics, smartphones, unlocked devices, and imported goods, customers are responsible for confirming carrier compatibility, network compatibility, regional compatibility, activation requirements, eSIM/SIM compatibility, warranty coverage, and destination-country import requirements before placing an order.

Marfissa does not guarantee compatibility with every carrier, network, region, country, warranty program, activation policy, eSIM provider, SIM provider, or international service provider unless expressly stated in writing.

3. PRE-ORDERS — BINDING AGREEMENT

Pre-orders are confirmed at the time of purchase and cannot be cancelled once payment has been processed.

By placing a pre-order, you agree that:

Release dates are determined by the manufacturer and are subject to change without prior notice.

Any estimated shipping date shown on a product page, order page, email, or checkout page is provided as an estimate only and does not constitute a guaranteed delivery date. Manufacturer, distributor, allocation, or supply chain delays may extend the estimated shipping timeframe and do not entitle the buyer to cancel the order, request a refund, or initiate a chargeback.

Allocation quantities may be adjusted by the manufacturer.

Market value fluctuations do not entitle the buyer to cancellation or refund.

Funds are collected in consideration of reserved inventory allocation and product reservation.

In the event of allocation reductions, orders may be adjusted or refunded at our sole discretion.

Pre-order availability, product allocation, supplier fulfillment, and manufacturer release schedules are outside our full control.

If we are unable to fulfill a pre-order due to supplier cancellation, allocation failure, discontinued product, or inability to obtain inventory, we may cancel and refund the affected order at our discretion.

4. SHIPPING, TITLE & RISK OF LOSS (Florida UCC)

All products are carefully packaged prior to shipment.

Title to the goods transfers to the buyer upon shipment.

Risk of loss transfers to the buyer upon confirmed delivery by the carrier.

We are not responsible for factors outside our control, including:

Carrier delays

Packages confirmed as delivered by the carrier

Lost or stolen packages after confirmed carrier delivery

Incorrect shipping information provided at checkout

Incomplete shipping information provided at checkout

Missing apartment, suite, unit, box, locker, courier, warehouse, or customer reference numbers

Forwarding, export, customs, import, or third-party delivery issues after confirmed delivery

Customers are solely responsible for ensuring shipping details are accurate at the time of purchase.

For orders shipped to freight forwarders, couriers, mail forwarding services, export warehouses, hotels, commercial receiving locations, third-party recipients, or any address not directly controlled by the buyer, delivery confirmation at the shipping address provided at checkout or otherwise confirmed by the buyer constitutes completion of delivery.

After confirmed delivery to the shipping address, Marfissa is not responsible for forwarding, export, customs clearance, import duties, taxes, international delivery, loss, theft, delay, damage, refusal, seizure, abandonment, or non-delivery involving any third party, courier, freight forwarder, export warehouse, or final destination.

Customers are responsible for contacting the carrier, freight forwarder, courier, export warehouse, receiving agent, or local authority for any issue occurring after confirmed delivery.

5. DAMAGED OR INCORRECT ITEMS

If your order arrives visibly damaged in transit or contains an incorrect item, you must:

Submit your claim via email to: contact@marfissa.com

Include your order number

Provide clear photographs of:

The unopened outer shipping box

The shipping label

All sides of the sealed product prior to opening

The product packaging

The damaged or incorrect item

All internal packaging materials

For factory-sealed products, customers must photograph the sealed product before opening.
Failure to document the condition prior to opening may result in denial of the claim.

Claims submitted after 48 hours of confirmed delivery may be denied.

Incomplete documentation may affect the ability to process the claim.

Resolution will be determined based on the documentation provided and applicable circumstances.

Damage claims are limited strictly to shipping-related damage only.

We do not accept claims regarding the internal contents of factory-sealed products.

For factory-sealed products, including electronics, smartphones, trading cards, stickers, albums, collectibles, and other sealed items, claims related to manufacturer packaging, internal contents, inserts, missing factory components, cosmetic packaging variations, or manufacturer configuration must be directed to the manufacturer where applicable.

We are not responsible for damage caused by freight forwarders, couriers, export warehouses, mail forwarding services, third-party handlers, customs inspections, international reshipping, storage, consolidation, repackaging, or any handling after confirmed delivery.

Claims involving incorrect items must be supported by clear photographs, order records, packaging documentation, shipping label, and any other documentation requested by Marfissa.

Returned merchandise, if approved in writing by Marfissa, must be returned in the exact condition received, with all original packaging, accessories, manuals, inserts, seals, labels, and documentation. Unauthorized returns may be refused, returned to sender, or disposed of where permitted by law.

6. ORDER VERIFICATION, PAYMENT REVIEW & FRAUD PREVENTION

To protect both our customers and our company, all orders are subject to internal review, quality control, payment verification, address verification, fraud prevention review, and documentation prior to shipment.

We may request additional verification before shipment for high-value orders, electronics, smartphones, sealed devices, orders with mismatched billing and shipping information, orders shipped to freight forwarders, couriers, export warehouses, mail forwarding services, third-party recipients, hotels, commercial receiving locations, or orders otherwise flagged for risk review.

Additional verification may include, but is not limited to, written confirmation, government-issued identification, proof of authorization, signed payment authorization, confirmation of shipping address, confirmation of the recipient’s relationship to the buyer, or use of a more secure payment method such as bank transfer, wire transfer, Zelle, ACH, USDT, USDC, or another approved payment method.

Failure or refusal to complete requested verification may result in cancellation and refund of the order.

We may cancel and refund any order before shipment if we determine, in our sole discretion, that the order presents excessive fraud risk, payment risk, chargeback risk, address risk, verification risk, inventory risk, supplier risk, or operational risk.

Order verification is intended to protect both the buyer and Marfissa and does not guarantee shipment, fulfillment, or acceptance of any order.

7. CHARGEBACK & FRAUD POLICY

We reserve the right to:

Contest all chargebacks

Submit proof of delivery, IP address records, checkout confirmations, payment verification, address verification, fraud analysis records, identity verification records, signed authorizations, and communication logs

Provide this Refund Policy as evidence of binding agreement

Provide our Terms of Service, Shipping Policy, product listing, order timeline, fulfillment records, shipping documentation, carrier tracking, carrier delivery confirmation, packaging photographs, shipment weight records, and customer communications as evidence in disputes

We reserve the right to investigate and respond to disputes, including providing relevant documentation where applicable.

We reserve the right to pursue recovery of losses, fees, and damages resulting from fraudulent disputes.

We further reserve the right to refuse service to customers suspected of abuse, fraud, unauthorized payment use, false claims, policy abuse, or chargeback manipulation.

By completing a purchase, you acknowledge and agree that this Refund Policy forms part of a legally binding agreement and may be used as evidence in dispute resolution processes.

Filing a chargeback, payment dispute, or claim that is inconsistent with order records, delivery confirmation, written customer confirmations, signed authorizations, or these published policies may be considered abusive or fraudulent where permitted by law.

Nothing in this policy limits any non-waivable rights a customer may have under applicable law or card network rules.

8. LIMITATION OF LIABILITY

To the maximum extent permitted under Florida law:

Our total liability shall not exceed the amount paid by the customer for the specific product in question.

We shall not be liable for:

Consequential damages

Incidental damages

Market depreciation

Loss of resale value or speculative investment losses

Carrier delays

Forwarding delays

Customs delays

Import restrictions

Activation issues

Carrier incompatibility

Regional compatibility issues

Warranty limitations

Losses caused by freight forwarders, couriers, export warehouses, mail forwarding services, customs authorities, or third-party receiving agents after confirmed delivery

Collectible goods are purchased at the buyer’s own risk with respect to market value fluctuations.

Electronics, smartphones, unlocked devices, sealed devices, special-order items, imported goods, and high-value products are purchased at the buyer’s own risk with respect to compatibility, activation, region, warranty, import/export requirements, resale value, and market value fluctuations.

9. FORCE MAJEURE

We shall not be liable for delays or failure to perform resulting from causes beyond our reasonable control, including but not limited to manufacturer delays, allocation reductions, supply chain disruptions, carrier interruptions, natural disasters, governmental actions, customs delays, import/export restrictions, supplier cancellations, payment processor issues, fraud prevention holds, or other force majeure events.

10. GOVERNING LAW & VENUE

This Refund Policy and all transactions shall be governed by the laws of the State of Florida, without regard to conflict of law principles.

Any dispute arising from a transaction shall be exclusively resolved in the state or federal courts located within the State of Florida.

The customer consents to personal jurisdiction in such courts.

For any transaction involving shipment to a freight forwarder, courier, export warehouse, mail forwarding service, third-party recipient, or Florida shipping address, the customer agrees that delivery to the confirmed shipping address constitutes fulfillment of the order for purposes of this Refund Policy, subject to applicable law.

11. AGREEMENT TO TERMS

By placing an order through this website, you confirm that you:

Have read this Refund Policy

Understand that all collectible products are Final Sale

Understand that electronics, smartphones, sealed devices, unlocked devices, special-order items, imported goods, limited-availability products, and high-value products may also be Final Sale

Agree to these terms without exception

Enter into a binding purchase agreement under Florida law

Confirm that all billing, payment, shipping, contact, recipient, import, export, and customs information provided is accurate, complete, and authorized

Confirm that you are authorized to use the payment method used for the purchase

Agree that failure to read this Refund Policy, our Terms of Service, or our Shipping Policy does not release you from these terms

12. CONTACT INFORMATION

For questions regarding this Refund Policy or to submit a claim, please contact us at contact@marfissa.com

All inquiries must include the customer’s full name and order number.