Refund policy

Last updated: February 2026

This Refund and Return Policy must be read together with our Terms of Service, Shipping Policy, Privacy Policy, and any other policy published or referenced on this website.

By accessing this policy, using this website, or placing an order, you acknowledge and agree that:

It is your responsibility to review all applicable policies before completing your purchase.
You had the opportunity to review our Terms of Service and Shipping Policy before placing your order.
Your purchase is subject to all policies published on this website at the time of checkout.
Failure to read any applicable policy does not release you from its terms.

For the complete terms governing orders, pre-orders, product availability, payments, chargebacks, liability, and dispute resolution, please review our Terms of Service.

For terms related to shipping timeframes, delivery responsibility, carrier issues, risk of loss, and delivery confirmation, please review our Shipping Policy.

By completing a purchase, you confirm that you have read, understood, and agreed to this Refund and Return Policy, our Terms of Service, and our Shipping Policy.

1. FINAL SALE — COLLECTIBLE PRODUCTS

All products sold on this website are classified as collectible goods.

All sales are final, except where required by applicable law.

Due to the nature of collectible merchandise and applicable Florida commercial standards, we do not accept returns, exchanges, refunds, or cancellations once an order has been placed and confirmed.

By completing your purchase, you expressly acknowledge and agree that:

Collectible items are not eligible for return.

Refunds are not available for buyer’s remorse, pricing changes, promotional adjustments, or market value fluctuations.

Opened, altered, tampered, or resealed products are strictly ineligible for return.

Sealed products may not be returned once delivered.

All orders constitute binding purchase agreements upon confirmation.

2. PRODUCT CONDITION & PACKAGING DISCLOSURE

Sticker boxes are shipped factory sealed in original manufacturer packaging.

Albums are brand new and sourced from authorized distribution.

Albums are packaged by the manufacturer in case quantities and may be separated from master cartons to fulfill individual customer orders.

Such separation does not constitute repackaging, tampering, or product modification.

Customers are responsible for inspecting the external condition of all packages immediately upon delivery.

3. PRE-ORDERS — BINDING AGREEMENT

Pre-orders are confirmed at the time of purchase and cannot be cancelled once payment has been processed.

By placing a pre-order, you agree that:

Release dates are determined by the manufacturer and are subject to change without prior notice.

Any estimated shipping date shown on a product page, order page, email, or checkout page is provided as an estimate only and does not constitute a guaranteed delivery date. Manufacturer, distributor, allocation, or supply chain delays may extend the estimated shipping timeframe and do not entitle the buyer to cancel the order, request a refund, or initiate a chargeback.

Allocation quantities may be adjusted by the manufacturer.

Market value fluctuations do not entitle the buyer to cancellation or refund.

Funds are collected in consideration of reserved inventory allocation and product reservation.

In the event of allocation reductions, orders may be adjusted or refunded at our sole discretion.

4. SHIPPING, TITLE & RISK OF LOSS (Florida UCC)

All products are carefully packaged prior to shipment.

Title to the goods transfers to the buyer upon shipment.

Risk of loss transfers to the buyer upon confirmed delivery by the carrier.

We are not responsible for factors outside our control, including:

Carrier delays

Packages confirmed as delivered by the carrier

Lost or stolen packages after confirmed carrier delivery

Incorrect shipping information provided at checkout

Customers are solely responsible for ensuring shipping details are accurate at the time of purchase.

5. DAMAGED OR INCORRECT ITEMS

If your order arrives visibly damaged in transit or contains an incorrect item, you must:

Submit your claim via email to: contact@marfissa.com

Include your order number

Provide clear photographs of:

The unopened outer shipping box

The shipping label

All sides of the sealed product prior to opening

The product packaging

The damaged or incorrect item

For factory-sealed products, customers must photograph the sealed product before opening.
Failure to document the condition prior to opening may result in denial of the claim.

Claims submitted after 48 hours of confirmed delivery may be denied.

Incomplete documentation may affect the ability to process the claim.

Resolution will be determined based on the documentation provided and applicable circumstances.

Damage claims are limited strictly to shipping-related damage only.

We do not accept claims regarding the internal contents of factory-sealed products.

6. CHARGEBACK & FRAUD POLICY

We reserve the right to:

Contest all chargebacks

Submit proof of delivery, IP address records, checkout confirmations, payment verification, and communication logs

Provide this Refund Policy as evidence of binding agreement

We reserve the right to investigate and respond to disputes, including providing relevant documentation where applicable.

We reserve the right to pursue recovery of losses, fees, and damages resulting from fraudulent disputes.

We further reserve the right to refuse service to customers suspected of abuse, fraud, or chargeback manipulation.

By completing a purchase, you acknowledge and agree that this Refund Policy forms part of a legally binding agreement and may be used as evidence in dispute resolution processes.

7. LIMITATION OF LIABILITY

To the maximum extent permitted under Florida law:

Our total liability shall not exceed the amount paid by the customer for the specific product in question.

We shall not be liable for:

Consequential damages

Incidental damages

Market depreciation

Loss of resale value or speculative investment losses

Collectible goods are purchased at the buyer’s own risk with respect to market value fluctuations.

8. FORCE MAJEURE

We shall not be liable for delays or failure to perform resulting from causes beyond our reasonable control, including but not limited to manufacturer delays, allocation reductions, supply chain disruptions, carrier interruptions, natural disasters, governmental actions, or other force majeure events.

9. GOVERNING LAW & VENUE

This Refund Policy and all transactions shall be governed by the laws of the State of Florida, without regard to conflict of law principles.

Any dispute arising from a transaction shall be exclusively resolved in the state or federal courts located within the State of Florida.

The customer consents to personal jurisdiction in such courts.

10. AGREEMENT TO TERMS

By placing an order through this website, you confirm that you:

Have read this Refund Policy

Understand that all collectible products are Final Sale

Agree to these terms without exception

Enter into a binding purchase agreement under Florida law

11. CONTACT INFORMATION

For questions regarding this Refund Policy or to submit a claim, please contact us at contact@marfissa.com