Shipping policy

Last updated: February 2026

This Shipping Policy applies to Marfissa, operated by Marfissa Solutions LLC.

We are committed to providing a reliable and secure delivery experience for all orders. Please review the details below regarding processing, shipping, and delivery.

1. ORDER PROCESSING

All orders are processed in the order received.

Processing times may vary depending on product type (in-stock vs. pre-order), order volume, internal verification procedures, and manufacturer release schedules.

Orders are considered confirmed once payment has been successfully processed.

We reserve the right to cancel, refuse, or limit any order at our sole discretion prior to shipment.

2. PRE-ORDER SHIPPING

Pre-orders ship once inventory is received from the manufacturer.

Estimated release dates are provided for reference only and are subject to change without prior notice.

Manufacturer delays, allocation adjustments, production changes, or supply chain disruptions do not constitute grounds for cancellation or refund, except as required by applicable law.

Customers will receive shipping confirmation once the order has been fulfilled and dispatched to the carrier.

3. SHIPPING METHODS & DELIVERY TIMES

We ship via reputable national carriers within the United States.

Estimated delivery times are provided by the carrier and are not guaranteed.

Delivery timelines may be affected by factors outside of our control, including:

Carrier delays

Weather disruptions

Service interruptions

Routing errors

Address-related delivery failures

Delivery timeframes begin once the order has been shipped, not when it is placed.

4. TITLE & RISK OF LOSS (Florida UCC § 672.509)

Title to goods transfers to the buyer upon shipment.

Risk of loss transfers to the buyer upon confirmed delivery by the carrier.

Until confirmed delivery occurs, we retain responsibility for the shipment.

Once tracking reflects “Delivered,” the shipment is considered fulfilled and our shipping obligations are complete.

Once delivery is confirmed by the carrier, the shipment is considered fulfilled and responsibility transfers to the recipient.

5. ADDRESS ACCURACY

Customers are solely responsible for providing accurate shipping information at checkout.

We are not responsible for:

Incorrect addresses

Undeliverable shipments

Packages returned due to customer error

Reshipping fees may apply for returned shipments.

6. SIGNATURE CONFIRMATION & INSURANCE

For higher-value orders, we may require:

Signature confirmation

Carrier insurance

Adult signature delivery

These measures are implemented to protect both the customer and the company.

Failure to accept a required signature delivery does not void Final Sale status.

7. LOST OR STOLEN PACKAGES

If tracking does not show “Delivered” and the package appears lost in transit:

The customer must notify us at contact@marfissa.com.

The customer must notify us so that we may initiate a claim with the shipping carrier when applicable.

We will provide reasonable assistance if requested.

If tracking shows “Delivered” but the package cannot be located:

The customer must contact the carrier immediately.

The customer must file any theft or delivery investigation report required by the carrier or local authorities.

Once delivery is confirmed by the carrier, responsibility transfers to the customer.

8. DAMAGED IN TRANSIT

If an item arrives visibly damaged in transit, you must:

Contact us within 48 hours of confirmed delivery.

Submit your claim via email to: contact@marfissa.com.

Include your order number.

You must provide clear, unedited photographs of:

The unopened outer shipping carton prior to opening.

All visible sides of the shipping box.

The shipping label.

Internal protective packaging.

The damaged item.

Claims must include photographic evidence of the external shipping carton prior to opening.

Incomplete documentation may affect the ability to process the claim.

We are not responsible for:

Damage occurring after delivery.

Improper handling, storage, or opening by the customer.

Damage inconsistent with carrier impact.

Claims submitted more than 48 hours after confirmed delivery.

Failure to provide required documentation may result in denial of the claim.

Resolution will be determined based on the documentation provided and applicable circumstances.

Claims regarding the internal contents of factory-sealed products are not accepted.

9. ORDER VERIFICATION & FRAUD PREVENTION

To protect both our customers and our company, all orders are subject to internal quality control and documentation prior to shipment.

Orders may be:

Weighed and documented before dispatch.

Photographed during packaging.

Recorded during fulfillment.

Sealed with tamper-evident materials.

Claims alleging:

Missing items

Empty packages

Incomplete shipments

must include:

Photographs of the shipping carton.

Photographs of all internal packaging materials.

Photographs of the shipping label.

Carrier confirmation documentation.

We reserve the right to:

Compare documented shipment weight against carrier delivery weight.

Provide fulfillment documentation as evidence in disputes.

Deny claims inconsistent with recorded fulfillment data.

We reserve the right to investigate and report fraudulent claims where applicable.

We reserve the right to pursue recovery of losses, fees, and damages resulting from fraudulent claims.

10. SHIPPING RESTRICTIONS

We reserve the right to:

Limit quantities per order.

Refuse shipments to high-risk addresses.

Cancel suspicious or fraudulent transactions.

Require additional verification for high-value orders.

11. CONTACT INFORMATION

For shipping-related inquiries, please contact us at contact@marfissa.com